SituationWare is a Field Service Management(FSM) Tool geared towards service companies which your team will actually enjoy using. It makes it fun and easy for everyone to collaborate, focus on what's important, and get more done at work.
Using a sustainable and cost effective Job Management Software can be one of the best decisions that a company can make in terms of improving their customer service. Managers setting up the software can choose to import customers into the system and control just how much input they would like to receive from them. The manager or system may create accounts for individual customers, subsequently customers and stakeholders can log in to view the progress of the jobs they are having done for them and approve invoices for payments. By embedding service and demo requests directly into your website, cuts out the middle man and the hassle that often leads to confusing incidents which lead to diminishing reputations of companies.
Share and collaborate easily
Flexibility. Protection. Small training investment for you, none for your technical partners with our hosted solution. A highly secure and scalable system with API and import/export formats that readily facilitates integration with your existing system(s).
Create work orders with jobs, parts, digital forms, surveys, workflows and warranty information.
Complete support to manage inventory, consume inventory against a particular work order and automatically link to your service billing.
Written utilizing secure coding tools and techniques. Quarterly penetration tests. Common Vulnerabilities and Exposures and vendor vulnerabilities patch schedule observed.
Mobile connections and different form factors such as desktop clients and handhelds. This saves YOU training time and frustration.
Screens like the one shown the the right instantly convey critical information quickly and succinctly.
Supports most Devices, Platforms and Networks
We support multiple form factors using a common browser framework, saving you time and money while providing you the latest features. Our API makes integration with other systems possible and worry free.